Frequently Asked Questions

We have been able to accomplish this immense task in several ways. First, we partnered with Chris at 5Lax to help us design the RC1 head. Then, we fundraised for the cost of the injection mold of the head. Finally, as a nonprofit organization, we are focused on getting sticks in hands and not making a profit. 

Due to our numbered sidewall system, all of our RC1 strung sticks have the same mid-low pocket. In order to ensure that quality pockets are strung into our sticks, all sticks are strung in the USA.

While we endeavor to provide high-quality sticks at manufacturing cost, we regret to inform you that we do not offer a warranty. For a detailed understanding of our policies, we encourage you to review our full Terms and Conditions, accessible here. We are committed to using premium materials in our sticks, with a primary focus on durability. If you encounter any issues or have questions about our products, please do not hesitate to contact us at sticks@relaxcollections.org. Our team is readily available to assist you.

We reached out to every major lacrosse supplier and only 5Lax was willing to provide support. They helped us design the stick and source the manufacturers that are used by several of the other major lacrosse companies.

Shafts are only available with the purchase of our RC1 Complete Stick and RC1 Elite Stick. If you do not need a head at this time, consider giving it to a new player. 

We use several different manufacturers for the RC1 Complete stick. Our head, end cap, and ball stop is manufactured in China. Our shafts are manufactured in Taiwan. Our mesh is manufactured in the USA. Our sticks are then strung and assembled in the USA. 

You can check the current status of your order by visiting the order status page. If you have further questions, you can reach out to sticks@relaxcollections.org

All taxes and duties for orders shipped internationally are assumed by the recipient of the order.

You will receive an email with tracking information when your order is processed through our system and ready for pickup by the carrier. The tracking information will update once the package has been scanned by the shipping carrier. 

You will automatically receive a confirmation email with your order number when your order is placed. If you do not receive an email, first check your junk folder to make sure it wasn't marked as spam. If you do not see any email, you can reach out to our customer service team by emailing sticks@relaxcollections.org

We do not accept orders over the phone. Please place your order directly through relaxcollections.shop. Our website provides secure checkout options to protect your personal data and to make the buying process as easy as possible.

Our shipping prices are determined by the shipping carriers based on shipment weight, dimensions, and destination. 

Please take your tracking information to the shipping carrier that you chose at checkout (your local post office or UPS) and submit a lost item claim with them. If you are able to provide proof of a lost package, please contact sticks@relaxcollections.org

For answers to specific product questions, please contact us via email with as much information as you can provide at sticks@relaxcollections.org